STOCKISTS:

Do you have any stockists?

Sadie + Jean is currently solely online based. We do not have a physical store or any stockists that carry our pieces at present. We are the sole distributers of all of our jewellery designs.
 
We understand that a lot of people want to see and try on pieces before purchasing but please see our returns and exchange policy here: https://www.sadieandjean.co.za/pages/delivery-returns

SHIPPING & DELIVERY:

Do you ship to anywhere in SA?

Yes we do! We deliver nationwide using The Courier Guy and Dawn Wing courier services via the UAfrica Portal. 
We have a flat shipping fee of R70 per parcel. Please note, that if you live in a remote or outlaying area increased costs may occur. If your order is over the value of R1500, your shipping will be free.

Do you ship internationally?

This is a work in progress but is happening very soon! Watch this space…

How do I track the progress of my parcel?

A tracking number will be sent to you via email once your order is complete and has been collected by the courier, allowing you to track the progress of your parcel. 
Please note that as a result of the lead times of some of the pieces, you will not receive your tracking details immediately. Please kindly wait until the allocated 10 -15 working days before following up with us on delivery if you have not yet received a tracking email.

What courier do you use? Is it safe? Can I get insurance on my parcel?

We use The Courier Guy as well as Dawn Wing through the UAfrica Portal and have not had any issues thus far. We can however organise extra insurance on your order if you would like. Simply send us an email on info@sadieandjean.co.za with your request and we will send through a quote for you to approve.

How long will it take to receive my order?

Parfums D’Ambience and Hand Sanitisers:

Delivery Time: 3 - 5 working days

Throws & Blankets/Gowns/Bathroom:

Delivery Time: 3 - 5 working days 

Prints and Frames:

Please allow for up to 5 working days lead time for prints and for up to 15 working days lead time for any framed items. 

Wallpaper:
 
Printed to order with a 3 week lead time

Jewellery:

As our core values are reflective of quality and attention to detail, please note that our jewellery pieces are ‘made to order.’ This does take a little bit more time so please allow up to 15 working days for manufacturing and delivery time, especially on pieces with stones, plating or customisation.

Do you have a lead time for jewellery orders?

Yes we do. As our core values are reflective of quality and attention to detail as well as adopting a zero waste policy, our jewellery pieces are lovingly made to order, just for you.
This does take a little bit more time so please allow for up to 10 - 15 working days for manufacturing and delivery time, especially on 9ct pieces, pieces with stones, plating, enamel and any customisation or engraving.
Having said this, it can sometimes take quicker than the outlined time frame so please send us a mail if you have any questions about a specific item on info@sadieandjean.co.za.

PAYMENT OPTIONS:

What payment methods are accepted?

We use Payfast as our online payment portal for all pay now options as well as offering Payflex, a pay later payment option, that allows shoppers to pay over 6 weeks, interest-free. 
We also offer an EFT option, especially for custom orders, so please get in touch with us on info@sadieandjean.co.za and we will issue you with an invoice for payment.

Do you offer payment plans?

Yes, we do. We wanted to make our pieces accessible to all and therefore have introduced Payflex as an alternative online payment method to our customers. 
When making your purchase online, simply select Payflex as the payment option at checkout. This will allow you to receive your pieces now while paying 4 equal instalments over a period of 6 weeks, interest free.

How to shop with Payflex:
  1. Browse our store, select your items and proceed to checkout
  2. Select Payflex as your payment method
  3. Apply for your Payflex account in minutes
  4. Complete Purchase
MATERIAL & CARE: 

What metals are your jewellery pieces available in?
 
Our jewellery is available in Sterling Silver, 18ct Yellow or Rose Gold Vermeil as well as solid 9ct Yellow, Rose and White Gold options. Simply click on the ‘metal’ drop down on the product page and select your desired metal to see the difference in pricing.

How do I care for my vermeil/plated pieces?

Vermeil jewellery, also known as semi-fine jewellery, is a term used to describe when sterling silver has been coated with a 2,5 micron surface covering to give it a gold finish. Vermeil is a lot more durable and longer lasting than standard plating, being up to 10x thicker, and is less likely to cause skin allergies. However, please note that it still isn't permanent and does wear depending on the acidity of a person's skin as well as the amount of care taken when worn.
We are all different so some people’s pieces may fade more easily than others. When wearing your vermeil jewellery, please avoid contact with soap, sunscreen, creams, perfume and other harsh chemicals, such as chlorine and hand sanitiser. Please also ensure that you take your piece off before washing your hands, showering or exercising as this can add to the colour fading.
 
Be sure to store all of your pieces separately, in a cool dry place, so as to avoid them scratching and your chains from tangling. The Sadie + Jean jewellery box received with each purchase is the ultimate storage place so please keep these and re-use them. 

What happens if my plating fades?
 
If the colour of your vermeil does fade over time there is a solution as we offer one free re-plating on all vermeil purchases and thereafter at a fee of R150. Please note that all courier fees will, however, be at your own expense. 

CUSTOM JEWELLERY ORDERS:

Do you do custom jewellery orders?

We are able to customise our existing jewellery designs with different stones, chains or engraving but do not offer custom engagement rings or once off designs.

SIZE GUIDE: 

How do I know my ring size? Can I give you my exact ring size?

Should you need a little guidance on sizing, visit our Size Guide for some helpful tips here
Please note: If you know your ring size (or it happens to be bigger than the sizes listed), please leave us a note at checkout and we will place your order in your exact size for you.